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At Simple State Solutions, we strive to provide high-quality cleaning services and ensure our customers are satisfied with the results. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the conditions under which refunds are provided.

 

1. Service Satisfaction

We aim to provide cleaning services that meet the high standards set out on our Website. If you are unsatisfied with the service provided, please contact us within [Insert Number] hours after the service is completed. We will assess your concerns and offer a resolution, which may include a re-clean or partial refund depending on the situation.

 

2. Cancellation and Refund Requests

You may cancel or reschedule your booking with at least [Insert Number] hours’ notice before the scheduled service. Cancellations made less than [Insert Number] hours before the scheduled service may be subject to a cancellation fee, and a full refund will not be issued.

If you cancel a service before the [Insert Number] hours notice period, we will provide a full refund for the amount paid for that service.

 

3. Refund Eligibility

Refunds will only be considered under the following circumstances:

• If a service is not rendered as agreed or was performed incorrectly.

• If there was a failure on our part to meet agreed service standards, and a resolution could not be achieved within a reasonable timeframe.

• If the cleaning service was not carried out at the agreed time or date due to fault on our part.

We reserve the right to assess each refund request on a case-by-case basis and determine the appropriate course of action.

 

4. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact us by email at [Your Email] or call us at [Your Phone Number] to explain your issue.

2. Provide relevant details about your booking (e.g., booking reference, date and time of service, nature of the issue).

3. We will review your request and respond within [Insert Time Frame, e.g., 5-7 business days].

If a refund is approved, it will be processed through the original payment method. Please note that it may take several business days for the refund to appear in your account depending on your payment provider.

 

5. Non-Refundable Circumstances

Refunds will not be provided under the following circumstances:

• If the service was completed according to the agreed specifications and you change your mind about the service provided.

• If the service was cancelled after the required notice period.

• If any damage to property occurred due to circumstances outside of our control (e.g., broken items that were already fragile or in poor condition prior to the service).

• If the customer has failed to provide accurate or complete details at the time of booking.

 

6. Contact Us

If you have any questions regarding our refund policy or would like to request a refund, please contact us at:

Simple State Solutions

 

simplestatesolutions@gmail.com
0452 536 757
www.simplestatesolutions.com